Terms and Conditions
These terms govern the services provided by ONELINE LTD (company number 16812958, registered at 20 Wenlock Road, London N1 7GU). By engaging us, the client accepts these terms in full.
1. Scope
We provide digital marketing, web development and related services as set out in the individual service agreement signed between ONELINE LTD (“we”, “us”) and the client (“you”). These Terms and Conditions form part of every agreement and apply to all current and future services unless replaced in writing.
2. Services
The services we provide are described in the relevant statement of work, proposal or service agreement. Where the contract contains invalid provisions, the validity of the remaining provisions is not affected. Services are delivered exclusively on the basis of the signed agreement.
3. Authority and accuracy of information
The person signing on behalf of the client confirms that they are authorised to represent the client. By concluding the contract, the client undertakes to provide accurate and truthful information to ONELINE LTD.
4. Variations in scope
Variations of up to 10% of the agreed budget are within normal contractual tolerance. If expenses are expected to exceed this margin, ONELINE LTD will inform the client and await written instruction before proceeding.
5. Liability
We owe our clients careful and professional performance, but do not guarantee any specific commercial outcome. To the maximum extent permitted by law, our liability is further limited as follows. The provision of services and the availability of websites or landing pages may be affected by causes beyond our control, including force majeure, hardware failure, power outages, software errors or maintenance work. ONELINE LTD is liable for damage caused by such interruptions only where caused by our gross negligence or wilful misconduct. Liability for indirect damages, such as third-party claims, loss of profit or consequential loss of any kind, is excluded. Liability for direct damages is limited to the amount of the fee paid by the client for the relevant service.
If for technical reasons the service can no longer be performed as agreed, we will work to achieve the contractual purpose by alternative means. Any additional costs that arise as a result will be invoiced only where the client has confirmed in writing that they will be borne.
We accept no liability for actions taken by the client, such as the client procuring backlinks or making changes to a website without prior agreement, where those actions affect SEO performance or running digital marketing campaigns. Any additional work required as a result will be charged separately.
We accept no liability for damage (including malware) caused to the client by misuse of the service by third parties. Responsibility for the accuracy of information and third-party services, and for related third-party rights, lies with the client or the relevant third-party provider.
6. Fees and payment
Fees are payable as set out in the individual service agreement. Invoices are due within 14 days of issue unless otherwise agreed in writing. Late payment may attract interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
7. Confidentiality
Both parties will treat as confidential all non-public information shared during the engagement and will use it only to perform the contract. This obligation continues after the contract ends.
8. Data protection
We process personal data in line with the UK General Data Protection Regulation and the Data Protection Act 2018. For details, see our Privacy Policy.
9. Term and termination
The contract runs for the period agreed in the individual service agreement. Either party may terminate for material breach if the breach is not remedied within 30 days of written notice.
10. Governing law and jurisdiction
These Terms and Conditions, and any dispute or claim arising out of them, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
Last updated: June 2026